Calling Call Centre agents!

A Career in a Call Centre, How to be a Call Centre Agent, Salaries of Call Centre Agents and more on Mywage Zimbabwe

 

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By Wongai Zhangazha

 You can save a life!

There is nothing so exciting as saving a vulnerable person’s life who is in danger. It has always been Thembi Moyo’s dream to make a contribution to her society. Working for a childline call centre, her job is both exciting and life saving.

While many jobs at call centres are concerned with marketing and promotions, Thembi’s job is somewhat different. She says she is inspired each day by the calls she receives from children in need of help.

She says most of the time she talks to little girls who call seeking advice on how to handle sexual and physical abuse perpetrated at school and in homes.

Call Centres

Apart from the kind of work that Thembi does, a call centre is usually operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made.

Training 

At least five Zimbabwe School Examination Council (Zimsec) Ordinary level subjects are required at a call centre, as well as a good command of English. Most companies train their employers on the job. Basic experience in computers is required and a willingness to work shifts. 

Duties 

The various types of work performed by the call centres are inbound calls and logistics, telemarketing services, customer services, inbound fax, call inbound management, and inbound campaigns.

Working conditions

On a weekly basis Thembi works shifts which vary. If she works in the morning she works from 7am to 3pm in the afternoon. Other shifts are from 12 noon to 8pm and then from 8pm to the early hours of the following morning. 

Salary and Benefits

Per month the lowest an employee can be paid is US$150 while the highest is around $300. 

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