10 Dec 2023
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Based on 20 years of work experience, contact centre salespersons will earn between Ksh30,627 and Ksh93,072 per month. Veteran employees, working for at least 30 years, receive between Ksh135 and Ksh403 per hour. This is the conclusion of research carried out by Mywage.org/Kenya, in 2023.
Highest salary for contact centre salespersons with 15 years of experience: Ksh31,392 to Ksh93,364 per month
People in this job with 15 years of work experience earn the highest salary: between Ksh31,392 and Ksh93,364 per month. Veteran workers in this occupation with 30 years worth of experience can earn an hourly wage between Ksh135 and Ksh403 per hour.
Contact centre salespersons mostly male
47% of employees have 1 child or more. 57% says they are male, while 43% entered female as their gender. Employees who answered the survey are mostly between 24 and 29 years of age.
Workers work 42 hours per week on average.
Coworkers mostly female
For most employees, the majority of their coworkers are female. The majority of workers in this occupation work in organisations of 500 or more employees. 60% of employees state that they have no permanent contract for their job. 82% of people in this job have worked fewer than 5 years since their first job. 23% of all participating people in this job work in a multinational organisation. 40% of workers in this occupation state that they have a permanent contract for the work that they are doing.
In the survey, 3% of the people in this job choose 'highly satisfied' as their job satisfaction level. In general, most employees are dissatisfied with their position. This is the case for 30% of the employees.
Wage dissatisfaction high among contact centre salespersons
Of all surveyed workers, 28% feel highly dissatisfied about their salary. 49% of the people in this job reports to be dissatisfied with their wage.
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