14 Jun 2023
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30 years of work experience reaps information and communications technology user support technicians a salary ranging from K6,252 to K27,040 per month. Workers in this occupation mostly work in organisations consisting of 500 or more people. This is the conclusion of research carried out by Mywage.org/Zambia, in 2023.
Highest salary for information and communications technology user support technicians with 20 years of experience: K7,904 to K35,622 per month
People in this job with 20 years of work experience earn the highest salary: between K7,904 and K35,622 per month. Veteran employees, working for at least 30 years, receive between K30 and K130 per hour.
Information and communications technology user support technicians mostly male
44% of the respondents are female, 56% are male. Of the employees who participated in the survey, 40% have no children. People in this job who answered the survey are mostly between 24 and 29 years of age.
Average working week of 41 hours
On average, people in this job work 41 hours per week. Coverage by collective bargaining amongst people in this job is 7%, while 93% are not covered by a collective agreement, according to our survey.
Majority organisations employ 500 or more workers
In most cases, people in this job report that the majority of their coworkers are female. 43% of people in this job state that they have no permanent contract for their job. Workers in this occupation who have a permanent contract for the work they are performing, add up to 57%. The majority of workers work in organisations of 500 or more employees. 55% of workers in this occupation have worked fewer than 5 years since their first job. 32% of all participating workers work in a multinational organisation.
In the survey, 10% of the workers in this occupation choose 'highly satisfied' as their job satisfaction level. In general, most employees are in between satisfied and dissatisfied with their position. This is the case for 29% of the employees.
Among the employees, 24% reported they are in between satisfied and dissatisfied with their wage. Generally, 46% of the people in this job report they are dissatisfied with their salary.
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