Job Definition

  • greeting passengers entering aircraft or ships, checking tickets or boarding passes, and directing them to their seats or berths
  • announcing, explaining and demonstrating safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets
  • assembling and serving pre-prepared meals and beverages
  • selling duty-free and other goods
  • taking care of general needs and comfort of passengers, answering inquiries, and keeping cabins clean and tidy
  • directing and assisting passengers and following prescribed procedures in the event of an emergency, such as evacuating a plane following an emergency landing
  • verifying that first aid kits and other emergency equipment are in working order
  • administering first aid to passengers in distress
  • attending pre-flight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers
  • preparing passengers and aircraft for take-off and landing
  • determining special assistance needs of passengers such as small children, the elderly, or disabled persons

    Educational level

    • Skilled