Shop supervisors supervise and coordinate the activities of shop sales assistants, checkout operators and other workers in retail and wholesale shops such as supermarkets and department stores.
Skill level:
Semi-skilled
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- Salary range for the majority of workers in Shop supervisors - from Ksh21,092 to Ksh303,406 per month - 2025.
- A Shop supervisors typically earns between Ksh21,092 and Ksh42,065 net per month at the start of the job.
- After 5 years of service, this is between Ksh21,950 and Ksh42,270 per month for a working week of 45 hours.
Salary Check
- First line shop supervisor
- First line supervisor agricultural retail, pets and flowers
- First line supervisor automotive parts or fuel
- First line supervisor clothing, leatherwear
- First line supervisor construction equipments or components
- First line supervisor consumer electronics, household equipments
- First line supervisor drugstore
- First line supervisor food, beverages, tobacco products
- First line supervisor jewellery, luxury goods
- First line supervisor newspapers, books, music, videos, games
- First line supervisor sporting equipments, leisure products
- Supervisor gas station
Job Responsibilities
- Planning and preparing work schedules and assigning staff to specific duties
- Instructing staff on sales procedures, including how to handle difficult or complex cases
- Ensuring that customers receive prompt service
- Participating in and providing advice to managers on interviewing, hiring, training, evaluating, promoting and dismissing staff, and resolving staff grievances
- Examining returned goods and deciding on appropriate action
- Taking inventory of goods for sale and ordering new stock
- Ensuring that goods and services are correctly priced and displayed
- Ensuring that safety procedures are enforced
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- First line supervisor agricultural retail, pets and flowers
- First line supervisor automotive parts or fuel
- First line supervisor construction equipments or components
- First line supervisor consumer electronics, household equipments
- First line supervisor drugstore
- First line supervisor food, beverages, tobacco products
- Supervisor gas station