Tasks and duties

  • Arranging delivery of goods, installation of equipment and the provision of services
  • Assessing clients' needs and resources and recommending appropriate goods or services
  • Visiting regular and prospective client businesses to establish and act on selling opportunities
  • Compiling lists of prospective client businesses by using directories and other sources
  • Acquiring and updating knowledge of employers’ and competitors’ goods and services, and of market conditions
  • Estimating costs of installing and maintaining equipment or service
  • Providing input to product design where goods or services must be tailored to suit clients’ needs
  • Consulting with clients after sale to ensure a satisfactory resolution of any problems, and provide ongoing support
  • Developing reports and proposals as part of sales presentations to demonstrate benefits from the use of goods or services
  • Monitoring customers’ changing needs and competitor activity, and reporting these developments to sales management
  • Reporting to sales management on sales made and the marketability of goods and services
  • Quoting and negotiating prices and credit terms, and preparing and administering sales contracts

    Skill level

    Highly skilled
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