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Tasks and duties

  • Responding to enquiries about problems and providing advice, information and assistance
  • Referring complex enquiries to team leaders or expert advisers
  • Recording information about enquiries and complaints
  • Answering inquiries about goods, services, and policy and providing information about their availability, location, price and related issues
  • Issuing relevant forms, information kits and brochures to interested parties

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    Skill level

    Semi-skilled
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