Role Responsibilities

  • Receiving and forwarding messages in person or using telephones or telephone switchboard
  • Compiling and checking guest accounts for charges using computerized or manual systems
  • Registering arriving guests, assigning rooms, verifying customers’ credit and issuing room keys
  • Reviewing statements of charges to departing guests and receiving payment
  • Providing information about availability of accommodation and making room reservations
  • Responding to guests’ requests for housekeeping and maintenance services as well as to complaints
  • Contacting housekeeping or maintenance services when guests report problems
  • Maintaining an inventory of rooms available for occupancy, reservations and room assignments
  • Providing information regarding hotel services and services available in the community

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