Job Definition

  • Sending letters, information sheets and other documents to clients
  • Identifying requirements and entering events into a computer system
  • Dispatching tasks to other units, when relevant
  • Invoicing or handling payments, where necessary
  • Dealing with incoming calls and messages from clients, whether to answer queries, handle calls for service or sort out complaints
  • Advising clients of additional products or services

    Skill level

    Semi-skilled
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