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Tasks and duties

  • Identifying the information technology training needs and requirements of individual users and organizations
  • Designing, coordinating, scheduling and conducting training and development programs that can be delivered in the form of individual and group instruction, and facilitating workshop meetings, demonstrations and conferences
  • Keeping up-to-date with new product version releases, advances in software, and general information technology trends, writing end user products and materials such as user training, tutorial and instruction manuals, online help, and operating and maintenance instructions
  • Monitoring and performing ongoing evaluation and assessment of training quality and effectiveness, and reviewing and modifying training objectives, methods and course deliverables
  • Gathering, investigating and researching background materials to gain a full understanding of the subject matter and systems
  • Preparing and developing instructional training material and aids such as handbooks, visual aids, online tutorials, demonstration models, and supporting training reference documentation

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    Skill level

    Highly skilled
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